Data privacy and security
We take customer privacy very seriously, strictly comply with relevant laws and regulations, and are committed to protecting your personal information.
Information Collection Scope
We only collect information necessary for business operations.
• Order information (delivery address, contact information)
• Payment information (processed through secure payment channels)
• Browsing data (used to improve service quality)
• Customer service communication records
Information Use Principles
We promise:
• We will use your information only for order processing and quality service.
• We will not sell or rent your personal information to third parties.
• We will not use your personal information outside the scope of applicable laws.
• Except as otherwise required by law.
Data Protection Measures
We implement the following security measures:
• SSL encryption technology to protect data transmission security
• Firewalls and intrusion detection systems
• Regular security vulnerability checks
• Employee privacy training
Information Retention Period
• Order information: Retained for three years after transaction completion
• Customer service records: Retained for one year after issue resolution
• Browsing data: Retained for up to two years
User Rights Protection
You have the following rights:
• Access and correct your personal information
• Delete your personal information
• Withdraw consent
• Obtain a copy of your personal information
Sharing Your Information with Third Parties
We only share your information with the following parties when necessary:
• Logistics providers (for delivery)
• Payment processors (for transaction processing)
• Regulators required by law
Cookie Policy
• Use cookies necessary to ensure the proper functioning of the website
• Provide cookie management options
• Prohibit unnecessary data collection
Security Commitment
• Establish a privacy accountability system
• Regular security risk assessments
• Timely address security incidents
• Continuously improve security measures
Thank you for shopping at riki-mall! We're always happy to answer any questions, concerns, or feedback you may have. Here are some ways to contact us:
You can contact the riki-mall customer service team via the following methods:
Phone: 19290644301
Email: service@mail.riki-mall.com